Shipping policy
Last updated: October 19, 2026
At CosmoID, we aim to make your shopping experience as smooth as possible. This policy explains how we process orders, which shipping methods are available, how long delivery takes, and what to do if something goes wrong.
1. Order Processing
- Orders are typically processed and dispatched within 1-3 business days after the order is placed.
- Processing time is separate from shipping transit time. Transit time begins after your order has been dispatched.
- Processing may take longer during public holidays and other busy periods.
- “Business days” refer to Monday to Friday, excluding weekends and public holidays.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Changing or cancelling an order: If you need to change your shipping address or cancel your order, please contact us within 3 hours of placing it. We will do our best to help, but once an order has entered processing or has been dispatched, changes and cancellations may no longer be possible.
2. Shipping Destinations
We currently ship to:
- United States (excluding remote areas, such as Alaska, Hawaii, and US territories)
- European Union member countries (not including the UK, Switzerland, Norway, or other non-EU countries)
We do not deliver to PO Boxes. Please provide a full street address.
3. Shipping Methods & Estimated Transit Times
Shipping costs and available methods depend on your delivery address and are shown at checkout, before you complete your order.
| Destination | Fulfilled from | Method | Estimated transit time (after dispatch) |
|---|---|---|---|
| United States | US warehouse | Express | 5–7 business days |
| United States | US warehouse | Standard | 7–9 business days |
| Spain & Portugal | Spain warehouse | Standard | 3–5 business days |
| Other EU countries | Spain warehouse | Standard | 5–7 business days |
Estimated total delivery time = processing time + transit time. For example, a US order with Express Shipping typically arrives within about 6-10 business days of placing the order (1-3 days processing + 5-7 days transit). Choosing Express shortens transit time only, not processing time.
Transit times are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, and other circumstances beyond our control.
In exceptional circumstances, an order may need to ship from a different warehouse. If this happens, we will contact you before dispatch to explain the change, including any impact on delivery time or additional shipping costs, and we will only proceed once we have discussed it with you.
4. Shipping Costs, Taxes & Duties
- Shipping costs are calculated based on your delivery address and shown at checkout.
- The total shown at checkout generally includes delivery to your address.
- In some cases, additional charges may apply, such as US state sales tax or other local taxes and fees. Any such charges are the responsibility of the customer.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation with a tracking link. Tracking information usually becomes available or updates within 24-48 hours after dispatch. If the tracking status has not updated after 3 business days, please contact us.
6. Shipping Address
Please make sure your shipping address is complete and correct when placing your order. We are not responsible for delays, returns, or lost packages caused by an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, re-shipping costs will be charged to the customer.
7. Delayed, Lost, Damaged or Undelivered Orders
Delivery may be affected by carrier delays, severe weather, public holidays, customs inspections, or other unforeseen events.
If your order has not arrived within the estimated timeframe, shows as delivered but was not received, or arrives damaged, please contact us within 10 days of the estimated delivery date (or the delivery date, for damaged items). Please include:
- Your order number
- Your tracking information
- Photos, if the package or item is damaged
We will check the shipping status with the carrier and help resolve the issue. If the problem was caused by the carrier, we will arrange a replacement or a refund, based on your choice.
8. Contact Us
For any shipping-related questions or issues, please contact Grace, After-Sales Manager, at graceyang@m-crosport.com. Please include your order number and tracking information so we can assist you faster.
Thank you for choosing CosmoID. We appreciate your patience and understanding.